The Fundamentally Flawed ERP Implementation Ecosystem
The ERP implementation and support ecosystem is plagued by systemic flaws that empower third-party system implementers (SIs) to exploit organizations through various deceptive and nefarious processes. This ecosystem is built on a foundation where integrity, transparency, and collaboration are conspicuously absent. Instead, the relationship between the SI and the client is often dictated by ambiguous language in statements of work, such as "SI owns the implementation." This phrase grants the SI near-complete control over critical decisions regarding hardware and software, sidelining the client organization’s input and expertise, while exposing the client to enormous risk. Under the guise of this authority, SIs frequently prioritize their own convenience and profit over the long-term success of the implementation. Decisions about technology stacks, integration methods, and customization ...